· Verify if the server is online and accessible

· Check if the service (specified in the ticket) is started or in stop state.

· If found in Started status:

o Verify if the server was rebooted.

o If the service was crashed need to go through the Event logs to find out the cause of crash

o Check if the service was restarted due to any dependency on any other service.

If found in Stop status:

o Start the service

o Verify the event log to find the cause why service stopped

o If not able to start the service go through the event log for further troubleshooting to start the service.