Troubleshooting Printers in Citrix - Flowchart

2:24 PM

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1. Printers available on Client - Are the desired printers and drivers installed on the client.
2. Install Printers on Client - Install the printers and drivers on the client machine.
3. Client Printer Mapping Enabled - Check in the “Citrix Connection Configuration” Client Settings if the windows client printer mapping is enabled.
4. Enable Client Printer Mapping - Enable the Windows Client printer mapping in the “Citrix Connection Configuration” tool.
5. Events 1106 and 1107 in server Event Log - Check the Application Event Log on the Citrix servers for 1106 and 1107 errors from source MetaFrameEvents and category Printer Management. The event description will tell which printer failed for auto-creation and what driver should be used.

6. Printer Driver installed on Server - In the Citrix Management Console - Printer Management - Drivers, check whether the driver is available in the farm and installed on all servers.
7. Install Printer Driver on Server - If the Printer Driver is available in the Citrix Farm on a server select the server with the driver and replicate the driver to the servers with the missing driver. Depending on the load and number of servers this can take up a few hours before replication is completed.
If the driver is not in the Farm install the Windows 2000 version, NOT a version-2 (NT) driver, of the printer driver on a server and replicate the driver from that server to the other servers.
8. Create Printer Mapping - When driver names are not exactly the same on the client and the server, printer creation will fail. In the Citrix Management Console create a printer mapping with the client driver name with the corresponding server driver.

Open the 1106 and 1107 error in the application Event Log and copy the client driver name. Paste the client driver name in the Citrix management console and select the corresponding or compatible server driver.
Examples:
Client: HP Laserjet 4000 PCL Server: HP Laserjet 4000 Series PCL
Client: HP Laserjet 4/4M Server: HP Laserjet 4
Client: HP Laserjet 1100 Server: HP Laserjet Series II
Client: Lexmark 2205 Server: HP Laserjet 4
Note: If you are receiving a lot of 1106 and 1107 errors then you you need to look thirdparty tools like DABCC apm etc etc

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1 comments


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